We’ve compiled a list of the most frequently asked questions below, but if you have any more queries, please feel free to Contact Us and we’ll respond as soon as possible.
Ordering
We accept all major credit cards including American Express, Visa, MasterCard, and Maestro, as well as Paypal.
Absolutely! For delivery information regarding international orders please refer to our shipping and delivery page for more information on timeframes and costs.
In most cases, we will be able to amend the order, but if the order's already in production or has been sent, then this may not be possible. Please contact us directly and we'll try our best to help.
To make sure you don't miss any emails from us, please check your junk and spam folders. This is often the main reason for not receiving emails. We suggest adding our email address, enquires@tristanbrookebridal.com, to your address book. If you're still having issues finding our emails, please don't hesitate to get in touch with us.
Production times vary depending on the design, typically ranging between 2-4weeks. This can be longer for custom designs. Please refer to the production times specified in each listing.
Simply shoot us an email with all your ideas and we will be in touch. For full details, check out our Bespoke page and let's make it happen!
Yes, In most circumstances we will be able to accommodate you. Please contact us directly to place your order and discuss the delivery date required. There may be a rush order charge applicable.
Shipping and Delivery
All packages are delivered using tracked services. Tracking numbers will be provided once the order has been made and is ready for delivery. For more information regarding cost and timeframes please refer to the Shipping & Delivery page.
Yes, we use a registered and trackable service to ship all parcels. You can track your parcel's journey from our studio to your designated location. We will send you an email to notify you once your order has been shipped along with a tracking number.
When shipping items internationally, customs or import duties may apply upon arrival to the destination country. Recipients of the package are responsible for covering these costs. Customers should be aware of their home country's customs policies and clearance fees. Import duties vary widely from one country to another and we cannot confirm what the cost would be.
Returns and Refunds
We regret to inform you that refunds or exchanges cannot be provided if you change your mind, due to the intricate and delicate nature of each item. However, we take great care to ensure every item is accurately described, photographed, and individually made to order with meticulous attention to detail and multiple quality checks before shipping. Additionally, we take every precaution to safely package and ship via a registered and trackable service. In case of any issues, we offer a 14-day window for notifying us of damaged goods and will happily repair or replace them. Please contact us at enquires@tristanbrookebridal.com for rectification of your order.
